๐Ÿ“จ ๋ฌธ์˜ : [email protected], https://github.com/kyoo0008/aws-connect-contact-tracer.git

AWS Connect Contact Tracer๋Š” KE AICC AWS Connect ๊ฐœ๋ฐœ์ž ๋Œ€์ƒ์œผ๋กœ AWS Connect์˜ Contact Flow ๋กœ๊ทธ๋ฅผ ๋ถ„์„ํ•˜๊ณ  ์‹œ๊ฐํ™”ํ•˜์—ฌ, ๊ณ ๊ฐ ์‘๋Œ€ ํ๋ฆ„์„ ํŒŒ์•…ํ•˜๋Š” ๋ฐ ๋„์›€์„ ์ฃผ๋Š” ๋„๊ตฌ์ž…๋‹ˆ๋‹ค. CloudWatch Logs์—์„œ ํŠน์ • Contact ID์™€ ๊ด€๋ จ๋œ ๋ฐ์ดํ„ฐ๋ฅผ ์ถ”์ถœํ•˜๊ณ , ์ด๋ฅผ Graphviz๋ฅผ ํ™œ์šฉํ•˜์—ฌ ๊ทธ๋ž˜ํ”„ ํ˜•ํƒœ๋กœ ํ‘œ์‹œํ•ฉ๋‹ˆ๋‹ค.

๋ณธ ๋งค๋‰ด์–ผ์—์„œ๋Š” AWS Connect Contact Tracer์˜ ์„ค์น˜ ๋ฐ ์‹คํ–‰ ๋ฐฉ๋ฒ•, ์ฃผ์š” ๊ธฐ๋Šฅ, ๋ฌธ์ œ ํ•ด๊ฒฐ ๋ฐฉ๋ฒ•์„ ์„ค๋ช…ํ•ฉ๋‹ˆ๋‹ค.

์ฃผ์š” ๊ธฐ๋Šฅ

Contact ์‹œ๊ฐํ™”

Contact ID ์ถ”์ 

X-Ray Lambda ์ถ”์ 

์ „์ฒด ๊ธฐ๊ฐ„ Contact ์กฐํšŒ

Contact ๊ฒ€์ƒ‰ ๊ธฐ๋Šฅ

์Šคํฌ๋ฆฝํŠธ(Contact, AI ์ƒ๋‹ด)

์‚ฌ์ „ ์š”๊ตฌ ์‚ฌํ•ญ

์‚ฌ์ „ ์š”๊ตฌ ์‚ฌํ•ญ

์„ค์น˜ ๋ฐ ์‹คํ–‰๋ฐฉ๋ฒ•

์‚ฌ์šฉ ๋ฐฉ๋ฒ•

Contact ID ์ฐพ๊ธฐ

Main Contact ์ƒ์„ธ ์กฐํšŒ

Contact Flow ์ƒ์„ธ ์กฐํšŒ

๋ฌธ์ œํ•ด๊ฒฐ

AWS SSO ์ธ์ฆ ์˜ค๋ฅ˜

Connect Instance๋ฅผ ์ฐพ์„ ์ˆ˜ ์—†์Œ

python, pyenv ๋ฏธ์„ค์น˜ ์˜ค๋ฅ˜

Issue ๋“ฑ๋ก(github)

๐Ÿ™‡โ€โ™‚๏ธย ๋ฌธ์˜ ๋ฐ ํ”ผ๋“œ๋ฐฑ